Your privacy matters to me. This Privacy Policy explains how Joyful Doggies ("I", "me", "my"), operated by Joy, collects, uses, and protects the personal information you share when using this website or enquiring about my dog boarding and walking services in NW London.
1. Who I Am
Joyful Doggies is a sole trader operating in Colindale, NW London. For any privacy-related questions, you can contact me directly via the contact form on this website.
2. Information I Collect
I collect personal information only when you voluntarily provide it to me — for example, when you complete a contact or booking form. This may include:
- Your name
- Email address
- Phone number
- Information about your dog (breed, age, any special requirements)
- The service you are enquiring about
I may also collect limited technical data through cookies (see Section 6 below), such as how you arrived at the website and which pages you visited.
3. How I Use Your Information
The information you provide is used solely to:
- Respond to your enquiry or booking request
- Arrange meet-and-greet appointments and care for your dog
- Send you important updates relating to your booking
- Improve the quality and relevance of my services
I will never sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
Under UK GDPR, I process your personal data on the following lawful bases:
- Consent — you tick the consent box on my forms before submitting.
- Legitimate interest — to respond to your enquiry and provide the services you've requested.
- Contractual necessity — to fulfil any agreed boarding or walking arrangement.
5. How Long I Keep Your Data
I retain your personal information only for as long as necessary to provide the service or to comply with my legal obligations — typically no longer than 2 years after your last contact with me. After this period, your data is securely deleted.
6. Cookies
This website uses cookies — small text files stored on your device — to help understand how visitors use the site and to improve your experience. Cookies I may use include:
- Essential cookies: required for the site to function correctly.
- Analytics cookies: help me understand which pages are most visited (e.g. via Google Analytics, if enabled).
When you first visit this site, you are shown a cookie consent banner. You can choose to Accept or Decline non-essential cookies. You can also clear cookies at any time through your browser settings. Declining cookies will not affect your ability to use this site.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the data I hold about you.
- Right to rectification — you can ask me to correct inaccurate information.
- Right to erasure — you can ask me to delete your data ("right to be forgotten").
- Right to object — you can object to me processing your data.
- Right to withdraw consent — you can withdraw consent at any time.
To exercise any of these rights, please contact me via the contact form. I will respond within 30 days.
8. Data Security
I take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Form submissions are transmitted securely. However, no method of data transmission over the internet is 100% secure, and I cannot guarantee absolute security.
9. Third-Party Links
This website may contain links to external websites (for example, social media profiles or review platforms). I am not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
I may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "last updated" date. Your continued use of the site after changes constitutes acceptance of the updated policy.
11. Contact
If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please get in touch via the contact form on the main website.
If you are unhappy with how I have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk